Do I call the supplying dealer or Warranty Protect if a fault develops on my car?

Do I call the supplying dealer or Warranty Protect if a fault develops on my car?

Your first point of contact should always be the Warranty Protect team. Your claim handler will advise you to take the vehicle to a trusted garage so a diagnosis can be conducted. Once the fault is diagnosed the claim handler will be able to cross reference the fault with the covered items on your policy. 

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    • Can I call the supplying dealer to make a claim

      No, Warranty Protect are a separate entity to your supplying dealer. Anything after the point of sale that relates to mechanical or electrical failures should be communicated solely with Warranty Protect.  In almost all circumstances the supplying ...

    • Can I take my car to be repaired at a main dealer?

      As we operate a used car warranty we do not advise for your chosen repair garage to be a main dealer. If you have already taken your car to a main dealer without our consent, we may instruct you to change the repairing garage to an independent ...

    • Can I call to make a claim?

      ·        Give us a call on 03330 154 301, you can speak to our claim handling team to help guide you through every step of the repair process. Upon the conversation ending, our claims handler will add your claim as a ticket to your Warranty Protect ...

    • What is covered under Warranty Protect's premium level of cover?

      Engine (In excess of items already stated in basic cover) Rocker assembly, inlet and exhaust valves, (excluding burnt valves and decokes), cylinder head (excluding cracks and overheating damage), head gasket, pushrods, chains and tensioner, con rods ...

    • Do I have to tax and insure the courtesy car?

      The courtesy car will have been taxed and insured by the supplying dealer all under their policy.