Can i cancel my order?
Depending on the status of your order, you can cancel your order. After an order has been placed, the order is divided among various partners of us. As long as they have not yet picked the partial orders, we can cancel the order. Otherwise, you can ...
Can I receive an extra scan of a product?
Can I place an order offline?
Unfortunately, it is not possible to place an order by telephone or email. It is always possible to place an order in our store in Haarlem or Leiden together with our store employee.
Can orders be merged?
No, we cannot combine orders. If you want to place an order over several days, please log in with your account first. The items will then remain in your shopping cart (provided they are not sold out in the meantime), so that you can continue ordering ...
Can anything be added or removed from my order?
Unfortunately it is not possible to make changes to placed orders. After your order has been placed, it will be processed at multiple locations in the Netherlands, so it is not possible to make adjustments.