How to use Support
Can't mark orders as shipped on Ebay if no courier tracking details are filled in on order (error Communication error with EbayEbay: Error Input data is invalid. : Ebay: Error Input data for tag is invalid or missing. Please check API documentation. : Ebay: Error code 37)
One Stop Order Processing (OSOP) puts in the text No Tracking available if you do not have a tracking number. Ebay do not allow this value as it contains spaces, and is deemed an error, so the order can not be shipped. You can get around this issue ...
Using One Stop Order Processing with Amazon Files
Using One Stop Order Processing with Amazon Files One Stop Order Processing can use files manually downloaded and uploaded with Amazon Seller Central. This includes, downloading orders, marking orders as shipped and managing stock control. Setting up ...
AMTU : AMTU connection is setup but no orders are imported
Sometimes when the AMTU connection has been setup there are a few minor minor issues that cause orders not to be imported. If this happens check the following: 1 Make sure that you have setup the Amazon reports to download orders (Step 16 in the ...
Amazon Shipping Labels can not be created (Error : Sender (ForbiddenRequestBlocked)
When you create Amazon Shipping labels you may see 11:29:06 AmazonSC: Developer is blocked from making calls for the MWS section MerchantFulfillment as part of MWS Deprecation process [ForbiddenRequestBlocked:Sender] 11:29:07 ...
How to Import Amazon FBA orders into One Stop Order Processing Software
How to Import Amazon FBA orders into One Stop Order Processing Software One Stop Order Processing can not directly import FBA orders. The solution to import Amazon FBA Orders is shown below: 1 In the Import Orders dialog create a new Amazon Import 2 ...
How to change the location of the notes/text on a Royal Mail Click and Drop label
You can print additional text onto a Royal Mail label by adding text into the Notes field in the Click and Drop Courier Settings. These are displayed at the bottom of the label. For example, Notes text of If out please leave safe¬Location 4 Would ...
How to stop Tracking Numbers being uploaded to websites
Remove all Tracking for All Orders Sometimes you want to not send a tracking number to a website. To do this you should simply include the text {REMOVE} in the tracking number. You can also have other text in the tracking field, for example, the ...
How to use Product Titles on Invoices and Main Orders screen
When you import orders into One Stop Order Processing the invoices and main screen will show the product titles from the order details. If you have previously imported your products into One Stop Order Processing and want to use the Products' titles ...
How do you highlight orders when they are imported?
You can use the Advanced Order Processor to set the colour of certain orders as they are imported, (using Automation). If you want to use this approach when manually importing orders, simply click on the Close and Process Orders button and then click ...
How to setup the automatic scheduler to pull your orders in from your selling channels ( Amazon, eBay etc )
This guide will show you how to set up One Stop Order Processing to automatically import your orders into your database ready for your to process. Once this process is setup you will not need to manually import orders and they will be pulled in at ...
How to print your invoices in product order
If you want to print your orders in product order, this can be done by making sure that the field that you want to order the orders by is included in the view, for products, this may be 'Item Title'. ""SKU"" or ""Item ID"" fields. You will then be ...
How to Create or Sign in to your One Stop Order Processing support account.
This guide will show you how to login or sign up to a support account with One Stop Order Processing. Click here to find out why it is beneficial to have a support account. Sign up for an account: 1. Click the Sign up in the top right hand corner of ...
How to Send your Database to support
The following guide explains how to send your database to support. 1. Open file explorer. You can do this by holding down the windows key + E 2. Paste the following into the folder name C:/OSOP/Main/Websites 3. Double click the folder ...
Why should I use my support account?
The following guide explains why you should use your support account. Having a support account gives you a record of all interactions made between you and our support team. This will allow you to easily look back and revisit previous questions and ...
Do you provide telephone support?
Telephone support is available with the Premium, Managed or Trial subscriptions When you take out a trial for One Stop Order Processing you have full telephone support during office hours for the period of your trial. Once the trial is complete, you ...
How do I send a screenshot to support?
The following guide explains how to send a screenshot to support. To take a screenshot on your computer, press the 'PrtScn' button on your keyboard. This is normally on the top row and to the far right. If you also hold down the Alt-key (alt-PrtScn) ...
How to contact the One Stop Order Processing Support team.
Email Support Available for Lite, Professional, Premium and Managed Subscriptions You can contact our email support team by submitting a ticket here Telephone Support Available for Trials,Premium and Managed: Call in on either 01395 239 022 or the ...