Showing and filtering Cancelled and on Hold Orders
Introduced in version 220.127.116.11
If a customer wants to cancel an order you can select the order and select the cancel option (either use the Edit->Cancel Order
menu option or use the right mouse button and select the Cancel Order
option). Cancelled orders have a no entry icon (
If you need to hold an order while checks are made, you can select the Hold option. To do this, select the Edit->Hold Order
menu option or use the right mouse button on an order and select the Hold Order
menu option.Held orders have a question mark icon (
Once an order has been shipped you can't Hold or Cancel an order.
You can use the Status filter to only show cancelled and held orders or not to show them.
For information use the following link:
How to cancel orders in batch (e.g. when cancelled on Amazon)
The cancel (and on hold) feature is available in Professional and higher versions of the software. If you want to cancel orders that have already been imported (and you don't want them to be reimported) you can either use the Cancel option (from the ...
Why are my orders showing with quantities of 0 ?
Your orders will show with a quantity of zero if the pack size within the products is showing as 0. You can run a bulk check on your products by using the instructions on this guide or you can adjust them individually by switching to the stock tab of ...
Why are my orders showing on more than one line?
The following guide explains how to prevent orders being shown on more than one order line in One Stop Order Processing. This feature is available in the Professional, Premium and Managed subscriptions of One Stop Order Processing. When using One ...
How to manage, filter and archive orders
The following guide provides details on how to filter, manage and archive orders within One Stop Order Processing. This feature is available in professional, Premium and Managed subscriptions of One Stop Order Processing. . Order Filtering There are ...
How to archive a years worth of orders
How to archive a years worth of orders. Check the 'Use Advanced Filtering' box Fill it out like it is done below but fill in the dates you want to archive Check the 'Select all' box at the bottom of the screen to select all of the orders Click ...