Royal Mail Click and Drop Labels are not being created (but the tracking details are returned)

Royal Mail Click and Drop Labels are not being created (but the tracking details are returned)

Your Royal Mail Click and Drop Watch folder has a folder called Labels, e.g.

C:\Users\ktailton\Documents\Click & Drop Desktop\Watch\Labels

This is the location where Royal Mail Click and Drop Desktop stores the created labels (as PDFs).

If no files are being created in this folder you should make sure that you Anti-Virus software is not blocking Royal Mail Click and Drop Desktop from creating files in this folder. You may need to add this folder to the list of folders to only allow certain access (for PDF files) OR add the Royal Mail Click and Drop software (which is, by default, installed in

C:\Users\ktailton\AppData\Local\Programs\click-and-drop-desktop-client\Click & Drop™ Desktop.exe

where ktailton is your username.