How do I send a screenshot to support?
The following guide explains how to send a screenshot to support.
To take a screenshot on your computer, press the 'PrtScn' button on your keyboard. This is normally on the top row and to the far right.
If you also hold down the Alt-key (alt-PrtScn) then it will only take a screenshot of the currently selected window. This will copy the screen into your clipboard, so you can just paste it straight into an email to send to us or you can paste it into a file and then attach the file to your ticket before sending it.
If you require any help submitting a support ticket, check out the following article:
How do I submit a support ticket?
How to Send your Database to support
The following guide explains how to send your database to support. 1. Open file explorer. You can do this by holding down the windows key + E 2. Paste the following into the folder name C:/OSOP/Main/Websites 3. Double click the folder ...
Do you provide telephone support?
Telephone support is available with the Premium, Managed or Trial subscriptions When you take out a trial for One Stop Order Processing you have full telephone support during office hours for the period of your trial. Once the trial is complete, you ...
. Orders can now be exported in UTF8 and UTF8 (with BOM) format . New Shopify features support (new 10/2019 API supported) . Custom order format discounts are more configurable . Importing Ebay orders performance improved (option added to only import ...
New Wesbite support Introduced in V18.104.22.168
. RoyalMail Click and Drop added for multiple Click and Drop accounts . Ebay Unique Order Number now supported . Support for multi-line CN22 and CN23 Click and Drop custom forms (select the RoyalMailClickAndDropExportDetailed.mev file) . New Ebay ...
Why should I use my support account?
The following guide explains why you should use your support account. Having a support account gives you a record of all interactions made between you and our support team. This will allow you to easily look back and revisit previous questions and ...