FAQ
How do I submit a Ticket to Musicinfo Support?
You may submit a ticket through the chat box from the main website, or fill the contact form, or write an email to support@musicinfo.io
How do I change the language on the Chinese Streaming Service Pages?
Please use or download Google Chrome and open the browser to the Chinese streaming platform of your choice. Once you are on the platform, Right-click the page to select the translate option to the language of your choice.
My Music is on Chinese streaming services, but there are songs/albums under my artist name that are not mine. What can I do?
When it comes to the Chinese platforms, artists who share the same name may have multiple releases show up under that same name. I this case, we can request to claim a profile for the artist. This service is only for artists who have distributed ...
Musicinfo Renewal and Cancellation Guide
If you want to renew or cancel your subscription, please following the instruction from this link: https://musicinfo.io/renewal
How to comment on songs on Netease Music?
Sign in to your netease account, if you haven't yet registered follow this link (netease register) From the desktop use Google Translate to navigate the page in English. Choose a song and comment in the comment box. You can comment pretty much ...
How to register to Netease Music?
Visit Netease at music.163.com Use Google translate to navigate in English Click on Login to start registration If you are already registered to one of these apps (WeChat, QQ, Weibo, Netease mailbox.) You may log in with one of them If not you will ...
How to create a Netease music account?
Visit Netease at music.163.com Use Google translate to navigate in English Click on Login to start registration If you are already registered to one of these apps (WeChat, QQ, Weibo, Netease mailbox.) You may log in with one of them If not you will ...
I want to use your distribution services, but I don't know if I have music on Chinese streaming services...What should I do?
Most major Western platforms also distribute to some Chinese platforms. If you do have music on on Chinese platforms, and you are looking to distribute the same music with us, you will first need to do one or both of the following: 1. Contact your ...
I just purchased services from your website...what do I do next?
After you purchase a service (the first time) , you should receive 3 emails from us. Please check your bulk, spam and promotion emails folders. 1) Confirmation of your purchase 2) An email with login Credentials to login to the webstore ...
I used the China Search App and I found out my music is on Chinese streaming services...What should I do?
If you have found your music from our China Search App, this means that your music should already be available on some of the Chinese streaming services such as, QQ Music and/or NetEase Music. However, this will not affect your use of our ...
Do people listen to certain genres in China?
Like any country the most popular music is from its own artists and type of music specific to that country. In this respect China is no different, the most popular music in China is from its own artists in Chinese. What sets China apart is the fact ...
What type of files do you accept for uploading music?
We only accept 44.1 khz 16bit WAV files with maximum file size of 500MB. The WAV file is a high quality audio format and is required on our partner channels.
What type of information do you require for distributing music to China?
Album name, artist name, track name(s) ISRC Code (if you do not have, we will provide you for free) UPC Code (if you do not have, we will provide you for free) Release Date Genre and sub-genre Album language Lyrics Lyricist Lyrics copyright ownership ...
What is the best way to distribute my music to China?
First you will need to purchase one of Musicinfo's distribution services from our web-store: https://musicinfo.io/music-distribution. This will give you access to the Musicinfo Distribution Platform where you will be able to upload your music, and ...
How to get my music to China?
First you will need to purchase one of Musicinfo's distribution services from our webstore: https://musicinfo.io/music-distribution. This will give you access to the Musicinfo Distribution Platform where you will be able to upload your music, and ...
How do I register or sign up to Musicinfo?
You are only able to register/sign-up to Musicinfo when you make a purchase. You are free to browse our website and familiarise yourself with our blogs and services until you are ready to make a purchase. http://musicinfo.io/
How do I register for a Musicinfo account?
Here is how our process works: Step 1: Select or purchase the services you need for distribution or promotion from our website: https://musicinfo.io/ -Consider our distribution options based on the number of releases you want to distribute, or the ...
What are the different user types?
There are 2 or more different user types, and refers to the type of listener that uses a music streaming service. The user type is defined by the type of subscription they hold: If they are a paying or non-paying subscriber. This influences how ...
What Happens if I Do Not Pay My Yearly Subscription Fee?
If you cannot pay the yearly fee or do not respond to the renewal invoice your account will automatically be renewed to a commission based account. Your distribution account will remain active for a 20% commission administration fee. The new ...
How can I find out if my music is already on Chinese streaming platforms?
You can use our China search App to search for your music on both QQ Music and Netease music.
How do I register?
You will be registered upon the purchase of one of our products or services. Once you have made your first purchase with us, you will be sent a welcome email and a confirmation of purchase email which will contain a new password for the DISTRIBUTION ...
How can I access Musicinfo services after payment?
Once you make a purchase, you will be sent a welcome email containing your confirmation of purchase and your new password for the DISTRIBUTION PLATFORM (https://distribute.musicinfo.io/ not for the webstore in which the purchase and original ...
Will Musicinfo be able to distribute my music to more service providers or territories in the future?
Yes, Musicinfo's aim is to help artists gain exposure in fast developing territories, therefore, Musicinfo is always working hard on building new relationships with service providers around the globe. Once we secure co-operation with new DSPs and ...
Do people in China use Western video/music video platforms?
No. Popular internet music streaming platforms used in Western countries are not available in China. Platforms like Facebook, Instagram, Whatsapp, Youtube, Snapchat, Vimeo, Google, Yahoo, Spotify, Deezer, and many more are either banned, ...
How many people in China listen to music?
More than 977 million people in China, 72% of the population, listen to music every week. The average Chinese consumer enjoys 16 hours of music per week, with 66% of listeners using a streaming service. Please read our blog posts here.