Ordering & Account Management
How do I log in to my account?
Use the 'Sign In' link in the top right corner of the FodaBox site. Alternatively, you can do so from here.
I've forgotten my password - how do I reset it?
Go to this Sign In link, and then select "Forgot your password?" Enter the email address associated with the account, and we'll send you a link to reset the password. Make sure you check your Junk folder!
What is your refund policy?
FodaBox Limited are committed to ensuring you are completely satisfied with your purchase. If you are not happy for any reason contact us within 14 days of your order to discuss a refund or replacement item. Things to be aware of: By law, unless they ...
Will my order contain a receipt?
As standard, we do not include a price receipt in orders. Should you require it, your order confirmation email will contain any taxes and VAT details.
What is the best way to contact you?
If your question hasn't been answered here, please use our Contact Form.
I have left voicemails/social messages - why haven't I heard back?
We're so sorry for leaving you waiting. We understand how frustrating this is. The reality is - we've got thousands of orders coming in, and the longer we spend answering social media questions/voicemail queries, the longer we're delayed in ...
Can I tell which produce is sent from FodaBox, and which is sent from independent producers?
Yes! On each individual product listing, it will say "FodaBox" or "FodaBox Grocery" if sold by us.
Where exactly is my order being sent from?
Your order may come from different warehouses/locations. Each component of your order will have an estimated delivery timeframe which is on the product page.
What is the best way to track the progress of my order?
Once your order is placed you'll receive an order confirmation email containing the order details. Once your order has been carefully packed and shipped, you'll receive a shipment notification email. The email will also contain any tracking ...
Can I get a VAT invoice?
Your order confirmation email will contain any taxes and our VAT number.
Where's my order?
Each component of your order will have an estimated delivery timeframe which is on the product page. Once your order is placed you'll receive an order confirmation email containing the order details. Once your order has been carefully packed and ...
I have a voucher code - how do I use it?
If you have a Gift Card or Discount Code, you can redeem this during your Checkout. On Shipping information page, you will see a summary of your order on the right-hand side, and a box with the heading: "Gift card or discount code". Enter the code ...
Can I amend / change my order?
If you need to make changes to your order, use our Contact Form, or send an email to support@fodabox.com. Occasionally customers put in an incorrect shipping address or gift message, which can be amended if you get in touch quickly. FodaBox is here ...