How do I arrange an engineer to look at my product?

How do I arrange an engineer to look at my product?

My product is under warranty

If your product is under warranty and you want an engineer to come and look at a fault with your product, just call the manufacturer directly.

While it’s best to contact the manufacturer first, if you’d rather not, you can press the + button or "Add Ticket" to submit a request, and one of our team will get in touch.

My product isn't under warranty

If you aren’t under warranty but you’ve purchased an extended warranty and want to book an engineer visit through that, you can call Brightside on 1800 819 240.
    • Related Articles

    • How do I find my product serial number?

      Before you call the manufacturer you'll need the serial number of the product. This is something that is usually found on the product itself. For example, on washing machines and fridge freezers it's usually found on the inside of the door. If you're ...
    • My product isn't working – what do I do?

      We want to make sure that no matter what you buy from us, you enjoy it. We’ll do whatever we can to help if your product is faulty. Purchased less than 28 days ago Get in touch with us! We'll be able to help you out and get your issue sorted quickly. ...
    • My product arrived damaged — what do I do?

      We’re really sorry to hear that your item has arrived damaged. Send a photo of the damage to our team at help@electrocity.ie and include your order number in the subject line. Once you have sent this to us, you can wait for a response or get in touch ...
    • Manufacturer Contact Details

      Need help with your product? Find the contact details for the manufacturer below. You can scroll side-to-side to view more info. Online Help Email Phone Aarke https://www.aarke.com/support Acer https://store.acer.com/en-ie/ 01 437 8367 Adamo ...