Bytes IT

Booting in safe mode

You've shut down your computer as you normally would and now you can't get it to turn back on again!

You have important work on there and you cannot afford to lose it! 

Luckily for you, your friendly IT geeks are here to help! Before you give us a call, take a look at this useful guide for starting your computer in safe mode, and try to follow the trouble-shooting steps under each category exactly as it says. 

If you are not confident following this guide, don't worry. Give us a call, use our live chat or submit a ticket and will be more than happy to look at it for you either at our office, or at your home.

Boot to Safe Mode:

Some computers will not allow you to boot to safe mode unless you were already in the operating system before. Others will.

If you are using a desktop computer, make sure you are pressing the power button on the computer and not the screen. If you are using an AIO (All in One) machine, the button should be the same.

When the machine is off, press the power button to turn it on, the hold the power button until it shuts down automatically (usually around 5 seconds). Repeat this process at least twice until you see the "Preparing automatic repair" screen. (See screenshot below)

Some computers will not allow you to boot to safe mode unless you were already in the operating system before. Others will.

If after several attempts, your computer does not go into the "Preparing automatic repair" screen, this means that your computer is one that will not allow you to boot to safe mode this way.

In that case you will need to bring the device into us to have a look at. You can submit a ticket through the help centre, or use the live chat function or call us during business hours.

Wait for Windows to diagnose your PC

Click on "Advanced Options", which will bring up the Windows recovery environment screen. Click on the "Startup Repair" button.

Once in the startup repair screen, choose the "Troubleshoot" option.

In there you will see a box that says "Advanced options". Click that and then choose "Startup settings".

Inside that menu you will be presented with a screen that has a button to restart the machine. Click that button.

Your computer will restart and you will be presented with a screen with a lot of options. Press the number 4 on your keyboard to enter Safe Mode without network. 

Once your machine has booted into safe mode, you can try to restore your computer to its last healthy state using the "System Restore" function in settings. Just type "System Restore" into the windows search bar and click "Get Started" under the "Reset this PC" heading.

In here you can choose whether to keep your files and just reset the apps and operating system, or to wipe everything and start fresh. If you do wipe everything, make sure you have an up-to-date backup of your important data.

If your computer still doesn't start properly, you will need to bring it into us to have a look at the hardware. 

Feel free to submit a ticket from the help centre, use our live chat function (during business hours) or give us a call on 01962 398 011.
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