Popular Articles
How to raise a claim
Quick Guide To claim for a lost or damaged order, follow the steps below: 1. Login to Seller Portal 2. Go to "Order" from the menu bar on the left side 3. Go into the order's details, "MORE ACTIONS" 4. Click on "RAISE A CLAIM" button Warning: Ensure ...
A Guide to Peak 2023 - FAQ
Fulfilment Process Background Information Every November and December, e-commerce sales reach their peak, driven significantly by Christmas shopping and marked by retail events like Black Friday and Cyber Week. The Q4 consistently brings a range of ...
Invoicing
How often do we send out invoices? We aim to send out invoices within 10 working days of the start of the month. You can receive your invoice anytime between the 1st and the 14th of the month. How to view your invoice? When we generate the invoice we ...
Payments
Payment FAQ What payment options does Bezos offer? Bezos uses Direct Debit for collection of outstanding invoices. If you are unable to set up a Direct Debit, please contact finance@bezos.ai to discuss alternative payment options. What are Bezos' ...
How to add new products to Bezos?
Order Journey Quick Guide: To upload new products to the Seller Portal, follow this easy steps: 1. Go to Inventory Summary Page 2. "Click Add Products +" 4. Download Product Upload Template 5. Fill out Product Template and email support@bezos.ai 1. ...