How do returns work?

How do returns work?

You can return products for a full refund if you return the item(s) to us within 28 days of receipt. Provided you return the full order, we will refund the original delivery charge paid. You can return your items to us using our free returns service. Just fill out thew form above to request a return and will will get back to you with your shipping details.
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    • What is your returns policy?

      If you are not entirely satisfied with your purchase, we are here to help. Should you wish to cancel an order, simply contact our Customer Care Team at sales@alloygator.com with your order number, name and address and we will refund the cost of the ...
    • How long does a refund take?

      The refund will appear on your statement within 14 days of the goods being received by our warehouse. If your refund has not reached you after this timeframe, please get in touch with us at sales@alloygator.com with proof of postage so that we can ...
    • Can I exchange?

      We’re no longer offering free exchanges to our customers. All returned items will be refunded once they’ve been inspected by our warehouse team. If you need a different size or colour of an item, then you’ll need to place a new order.
    • Gift voucher terms and conditions

      1. Gift cards are delivered by email only, and contain instructions to redeem them at checkout. 2. Discount codes can not be used towards the purchase of a Gift card. 3. If an order purchased with a Gift Card is returned the value will be refunded ...