USB Device Not Working

USB Device Not Working

This article refers to Actisense devices that are manufactured with a USB cable (like the NGW-1-USB or NGT-1-USB) and the USB kit leads available for the NDC-4, NDC-5 and PRO range.  For issues involving connections that use a third party USB to serial converter, please contact the manufacturer of that converter.

If you are trying to use an Actisense USB device and it's not working, the first thing to check is that the USB drivers have successfully downloaded and installed.  This process should happen automatically if you have a working internet connection on the PC being used and if your operating system settings allow it.  If this process fails, the same driver files are available for download from the Actisense website.

For further details including the specific LED operation of each device, and using Device Manager to view installed drivers etc, please refer to the following article:
https://www.actisense.com/knowledge-base/software/usb-device-not-working/

    • Related Articles

    • Linux USB Drivers

      All of our USB products (USG-1, NGT-1-USB, NGW-1-USB and NDC-4-USB) can be used in Linux as the FTDI USB chip we use in our products is supported in Linux. In fact as of Linux Kernel v4.0, our devices will be supported without any work being required ...

    • Connecting PRO-MUX/PRO-BUF/NDC-5 to the Network

      Connecting the PRO-BUF-1 to a Wi-Fi router is a straightforward process. We have tried a number of routers in our lab and have been successful in connecting to all of them. There are however a number of things to check and confirm depending on the ...

    • USB Not Working NDC-4

      If you're having difficulties getting the USB connection to the NDC-4 working, or if it has been working and now isn't, there's a few useful tests you can perform before contacting our support team which can be found here:  ...

    • Difference Between NGT-1 and NGW-1

      The NGT-1 and NGW-1 are both powerful devices with very different operations. It is not possible to change an NGT-1 to an NGW-1 and vice versa. For more information on the differences between the two devices, visit the following article: ...

    • NMEA 2000 Device Prioritisation

      When there is more than one device of the same type (like a GPS) on the NMEA 2000 network, the NGW-1 will use the data from the highest priority (lowest source address). If the device you'd rather use as a secondary Talker for the NGW-1 claims a ...